Help & Support
Our aim is to create a trouble free experience for you when using your Ford Goodwill. Our dedicated Goodwill Issuance team are equipped and trained to help with any queries relating to your Ford Goodwill.
Read our useful FAQs below but if you still need help, we're here to support you.
General FAQs
I cannot access my Online Goodwill Tracker?
We’re sorry to hear that you haven’t been able to login to your Online Goodwill Tracker.
To access your Online Goodwill Tracker, you’ll need to login using the same email address and surname linked to your Goodwill Case.
If you can’t login, it means that we hold different details to what you are trying to login with. Please check your details carefully and try again. Make sure you include any special characters that are in your name correctly so we can verify your details.
Are you still unable to log in?
We’re sorry about this, please contact us(Link opens in a new tab) so we can investigate this for you.
I haven’t received the Goodwill amount I was expecting?
We’d like to thank you in advance for letting us know about this and we will happily look into why this may be. Please contact us(Link opens in a new tab) and tell us the Goodwill value you were expecting and the different value you’ve received.
I have another general question
No problem and we can help with anything related to your Ford Goodwill. Please contact us(Link opens in a new tab) and we’ll look into this for you.
Direct Payment FAQs
When can I expect my Goodwill payment?
From the point of your Goodwill Case being logged, we do kindly ask you to allow 5 working days for the payment to reach your bank account.
Which bank account will be Goodwill payment be credited?
Your Goodwill payment will be credited to the personal bank account you provided details for when your Goodwill Case was being logged. It’s important these details are correct to avoid delays in processing your Goodwill payment.
What will my Goodwill payment show as in my bank account?
Your Goodwill payment will have the payment reference ‘Ford Goodwill payment’.
Do I need to spend my Goodwill payment funds in a certain time?
No, once your Goodwill payment has been credited to your chosen bank account, we don’t enforce a time restriction for spending your payment.
Neither Ford nor MLP will be liable for any restrictions your bank applies.
I think I provided incorrect bank details, what do I do?
If incorrect bank details have been provided at the point of your Goodwill Case being logged, it’s very likely that your payment will have bounced. If you think this might be the case, please contact us(Link opens in a new tab).
Please do not provide your personal banking details in the first message you send us as we shall provide a secure encrypted link for you to supply your details, when we respond.
I haven’t received my Goodwill payment, what do I do?
From the point of your Goodwill Case being logged, we do kindly ask you to allow 5 working days for the payment to reach your bank account.
Has it been more than 5 working days?
We’re sorry that you haven’t received your Goodwill payment yet. Please firstly check your Online Goodwill Tracker to see the latest payment status. If your payment hasn’t been processed or your Tracker says it has been processed but you have no record or it in your bank account, please contact us(Link opens in a new tab).so we can investigate this for you.
Don’t worry, we’re working hard to get your payment to you. Check your Online Goodwill Tracker(Link opens in a new tab) for the latest update on where your payment is up to.
I have another Direct Payment related question
No problem and we're here to help. Please contact us(Link opens in a new tab) and we’ll look into this for you.
eGift FAQs
What can I use the Amazon eGift on?
Your Amazon eGift can be spent on a huge selection of products like books, electronics, music, MP3 Downloads, film and TV, clothing, video games, software, sports and outdoors, toys, baby, computers and office, home and garden, jewellery, beauty, DIY and home improvement, office products, camera and photo, pet supplies, and more!
The only thing your Amazon eGift cannot be spent on is purchasing another Amazon Gift Card.
How long is the Amazon eGift valid for?
Your Amazon eGift is valid for 10 years, so plenty of time to spend your gift!
Do I need to spend my Goodwill funds in one go?
No, you can spend your Amazon eGift over multiple transactions.
Can I use my Amazon eGift on any Amazon website?
You can redeem your Amazon eGift online based on your country of residence.
- UK and Republic of Ireland customers need to redeem their Amazon eGift toward the purchase of eligible products on www.amazon.co.uk
- France customers need to redeem their Amazon eGift toward the purchase of eligible products on www.amazon.fr
- Italy customers need to redeem their Amazon eGift toward the purchase of eligible products on www.amazon.it
- Spain and Portugal customers need to redeem their Amazon eGift toward the purchase of eligible products on www.amazon.es
I haven’t received my eGift email?
We can help with this. You can check the status of your Goodwill using our Online Goodwill Tracker.
If the status on your Tracker is ‘processing’, then we are still working hard to get your eGift to you. Please check back in 48 hours as your eGift email will have sent by then.
If your Tracker says ‘Sent’, it means we’ve sent your eGift email but it may have gone into your junk or spam folders. Please check all inbox folders or search the sender noreply@goodwill.ford.com to locate your eGift email. You can however access your eGift directly from the Tracker so click ‘access eGift’ in the bottom blue Tracker section.
The 6-month period to access my eGift has expired, what do I do?
No problem, we can help with this. If you are still spending the money on your eGift, we’d be happy to extend your access period.
Please contact us(Link opens in a new tab) and we’ll extend your access period for you.
I have another eGift related question
No problem and we're here to help. Please contact us(Link opens in a new tab) and we’ll look into this for you.