We’re sorry to hear that you haven’t been able to login to your Online Goodwill Tracker.

To access your Online Goodwill Tracker, you’ll need to login using the same email address and surname linked to your Goodwill Case.

If you can’t login, it means that we hold different details to what you are trying to login with. Please check your details carefully and try again. Make sure you include any special characters that are in your name correctly so we can verify your details.

Are you still unable to log in?

We’d like to thank you in advance for letting us know about this and we will happily look into why this may be. Please contact us and tell us the Goodwill value you were expecting and the different value you’ve received.

No problem and we can help with anything related to your Ford Goodwill. Please contact us and we’ll look into this for you.

From the point of your Goodwill Case being logged, we do kindly ask you to allow 5 working days for the payment to reach your bank account.

Your Goodwill payment will be credited to the personal bank account you provided details for when your Goodwill Case was being logged. It’s important these details are correct to avoid delays in processing your Goodwill payment.

Your Goodwill payment will have the payment reference ‘Ford Goodwill payment’.

No, once your Goodwill payment has been credited to your chosen bank account, we don’t enforce a time restriction for spending your payment.
Neither Ford nor MLP will be liable for any restrictions your bank applies.

If incorrect bank details have been provided at the point of your Goodwill Case being logged, it’s very likely that your payment will have bounced. If you think this might be the case, please contact us.

Please do not provide your personal banking details in the first message you send us as we shall provide a secure encrypted link for you to supply your details, when we respond.

From the point of your Goodwill Case being logged, we do kindly ask you to allow 5 working days for the payment to reach your bank account.

No problem and we're here to help. Please contact us and we’ll look into this for you.

Your Amazon eGift can be spent on a huge selection of products like books, electronics, music, MP3 Downloads, film and TV, clothing, video games, software, sports and outdoors, toys, baby, computers and office, home and garden, jewellery, beauty, DIY and home improvement, office products, camera and photo, pet supplies, and more!

The only thing your Amazon eGift cannot be spent on is purchasing another Amazon Gift Card.

Your Amazon eGift is valid for 10 years, so plenty of time to spend your gift!

No, you can spend your Amazon eGift over multiple transactions.

You can redeem your Amazon eGift online based on your country of residence.

• UK and Republic of Ireland customers need to redeem their Amazon eGift toward the purchase of eligible products on www.amazon.co.uk
• France customers need to redeem their Amazon eGift toward the purchase of eligible products on www.amazon.fr
• Italy customers need to redeem their Amazon eGift toward the purchase of eligible products on www.amazon.it
• Spain and Portugal customers need to redeem their Amazon eGift toward the purchase of eligible products on www.amazon.es

We can help with this. You can check the status of your Goodwill using our Online Goodwill Tracker.

If the status on your Tracker is ‘processing’, then we are still working hard to get your eGift to you. Please check back in 48 hours as your eGift email will have sent by then.

If your Tracker says ‘Sent’, it means we’ve sent your eGift email but it may have gone into your junk or spam folders. Please check all inbox folders or search the sender noreply@goodwill.ford.com to locate your eGift email. You can however access your eGift directly from the Tracker so click ‘access eGift’ in the bottom blue Tracker section.

No problem, we can help with this. If you are still spending the money on your eGift, we’d be happy to extend your access period.
Please contact us and we’ll extend your access period for you.

No problem and we're here to help. Please contact us and we’ll look into this for you.

We legally need to obtain suitable proof of identity documents to pass mandated security checks. If you have been asked to provide further supporting documents relating to Proof of ID and Proof of Address, you will have been sent an email asking you to securely upload the requested documents.

IMPORTANT:

1. The document types we accept:

• The Proof of ID we need can be either a Valid Passport or a Valid Driving Licence (but not the paper counterpart).

• The Proof of Address we need can be either an official Bank Statement (excluding covering letters, overdraft/loan notices), a Valid Driving Licence (paper counterpart not accepted) or a Utility Bill (gas/water/electricity accepted. Mobile/TV/broadband bills NOT accepted).

Drivers licence CANNOT be provided to satisfy both ID & address document

2. The document needs to be:

• Clear and legible (no fingers over important information/no grey shadowing that make it difficult to view security features/no camera flash/no lighting glare/no blur)
• Full coloured (black and white not accepted)
• Full-sized (all four corners can be clearly seen)
• Show same Goodwill Case details (i.e. same name, address, DOB)
• Address document MUST be dated within the last 3 months

To upload your documents, please follow the link in the Proof Request email we've sent to you.

Still having trouble uploading your proof documents?

Updating details on my Goodwill Case
We can help with information updates specifically relating to your Ford Goodwill Case. For example, you may want to update your email address or mobile number linked to your Goodwill Case, so you receive any Goodwill Card status updates we send you.

To update your Goodwill Case details, please tell us which information you’re requesting to change here.

Obtaining or updating other details
We'd like to remind you that the Goodwill Card issuance team can't provide or update details specifically relating to your Ford vehicle, product or service. If you'd like to update such details, we recommend you speak directly with the relevant Ford team here.

Tracking the status of your Goodwill Card is easy – just use your handy Online Goodwill Tracker. It lets you know if your Goodwill Card is currently being processed, if it’s already been posted to you and the date you can expect to receive it (or in some situations, if it’s been returned to sender).

Is your Card overdue or been returned to sender?

Great, you’re one step away from spending your Card. Protecting what’s yours is important to us, so we’ll just need you to verify a couple of details to activate your Card and retrieve your PIN.

To activate, just log in to your Online Goodwill Tracker and click on the ‘Ready to Activate’ stage. You’ll need your physical Goodwill Card to hand and your ‘Unique Activation Code’ which can be found in either of your courtesy Goodwill Card status update emails.

You'll need to wait until you receive your Ford Goodwill Card in the post, before you can activate it.

We’d like to thank you in advance for letting us know about this and we will happily look into why this may be. Please tell us the Goodwill Card value you were expecting and the different value you’ve received here.

We wanted to make sure you have plenty of time to spend your Goodwill Card, especially during these uncertain times we’re in. We’re pleased to let you know that you’ll have just under 3 years to spend the balance on your Card (the exact expiry date is detailed on the back of your Card).

Just to let you know, we’re not able to extend this validity once expired and any remaining balance can’t be retrieved once expired.

Use your card everywhere Mastercard is accepted.

You can use your Goodwill Card to make online purchases or even to spend instore*. You don’t have to spend your Card all at once and you’ll have just under 3 years to spend the balance on your Card (the exact expiry date is detailed on the back of your Card).

There are a couple of Card usage restrictions:

• You can’t use your Card at an ATM. For clarity, PIN change at an ATM, balance check at an ATM or cash withdrawals at an ATM using your Ford Goodwill Card are not permitted.
• You can't use your Card at Automated Fuel Dispensers i.e. 'pay at pump' but you can use it for fuel when paying at the till.
• Your Card isn't compatible with the online retailer Very.co.uk.

*Your Goodwill Card will be issued in the currency of the country you are resident to. If you’re wanting to spend your Card in a store abroad, please be advised that a 3% Foreign Exchange fee will apply per transaction.

We’ve made managing your Goodwill Card easy for you.

Simply log in to your Online Goodwill Tracker to see the latest real-time balance on your Card, as well as your previous transaction history.

We’d like to apologise for this and we’d be happy to help you here. Just to let you know, that when you make an online transaction, you may be asked to verify who you are for security. This is via 3DS (also known as 'Mastercard SecureCode') and is a standard which helps to reduce fraud and provide extra security to your online payments.

Authentication is the process by which you identify yourself by sharing secure information that is available only to you. A Verification Code SMS will be sent to the mobile number you provided, when your Goodwill Case was logged. You can read more about how 3DS works, as this may provide an answer to your question.

If you are still having trouble with your online payment or still haven’t received this Verification Code, it may mean that we don’t have the latest mobile number for you.

Need to update your mobile number?

We get it, it happens. You can securely retrieve your Goodwill Card PIN again via your handy Online Goodwill Tracker.

For security, we’ll just need you to verify a couple of details to do this. Please have your physical Goodwill Card to hand and your ‘Unique Activation Code’ which can be found in either of your courtesy Goodwill Card status update emails.

Still having trouble retrieving your PIN?

It was very important to us that the Goodwill Card we gave you didn’t come with a whole host of hidden fee surprises. There are two important fees that we would like to explain further to you:

1. Foreign Exchange fee - Your Goodwill Card will be issued in the currency of the country you are resident to. If you’re wanting to spend your Card abroad, please be advised that a 3% Foreign Exchange fee will apply per transaction.

2. £2 Inactivity/Dormancy fee - The £2 dormancy fee (or ‘inactivity fee’) is charged after the card has been inactive with no use for a period of 6 months. This is when the first £2 will be removed from the Card, plus a £2 fee per month if the card is still inactive. Once the Card is in use again, the £2 monthly inactivity fee will stop.

Been charged for a different unexpected fee?

We get it, it happens. Please get in touch with us here, confirming the initial value of your Goodwill Card and we’ll look into this for you.

If you have a specific card payment query, please contact the Crunch Payments Help & Support line on +44 (0)191 303 4545.

If you'd like to enable your Transaction Notification preferences for your transactions over a certain amount or currency, you can do this here.

Once logged in, follow these steps:

• Select Transaction Notification
• Then enter/select when you would like to be notified and how you want them to be delivered to you
• Click Save

If you'd like to calculate the currency conversion amount spent on your Card against the European Central bank rate and Mastercard rate, you can do this here.

Once logged in, follow these steps:

• Select Extras
• Select Currency Conversion
• Then select the card currency, transaction currency and enter the amount
• The amount will then be converted

Yes, for security and anti-fraud purposes, a maximum value of £1,500/€1,700 can be spent per transaction, per day.

No problem and we can help with anything related to your Ford Goodwill Card. Please get in touch with us here and we’ll look into this for you.