Terms and Conditions

This promotion is operated and provided by The Marketing Lounge Partnership, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.

To qualify for this promotion, you must book a Ford Scheduled or Essential Service using the Ford Online Service Booking tool (on ford.co.uk) or the Ford app using code ‘FORDTREAT’. Ford Service invoice dates must take place between 01st July and 31st August and cannot be used in conjunction with any other offer. The rewards (i.e. Hotel booking, Spa experience and Afternoon Tea) are only available at selected locations and on selected dates. Subject to availability. No cash alternative. For full experiential terms and conditions, please read below.

Hotel Stay for 2

This offer entitles two adults to a Night Away at a participating venue, on an accommodation only basis, free of charge with no obligation to purchase meals or beverages.
The offer is based on two adults sharing a standard twin or double room for one night only. Room upgrades (e.g. to a family room) to include additional guests are chargeable and are to be paid for at the time of booking. Should your requirements differ from this standard offering, please notify our My Rewards Reservations Department at the time of booking.
Children may not solely utilise the offer. Children are subject to the venue’s child rates and terms & conditions.
It is the customer’s responsibility to inform the venue directly of any dietary requirements and/or food allergies prior to arrival. Customers are strongly advised to confirm their dietary requirements directly with the venue no later than 24 hours prior to their reservation.
This offer can only be redeemed by the eligible customer this gift was issued to and cannot be transferred, gifted or sold.
Bookings can only be made at the venues listed on the My Rewards Night Away website and can only be made between 1 - 14 days in advance of the preferred booking date. Same day bookings and bookings made further than 14 days in advance cannot be accepted.
Please refer to your accompanying correspondence for the date your Night Away for two needs to be booked and taken by.
Bookings can only be made via the dedicated My Rewards Reservations Department on 01565 831 816 any booking or enquiries made directly with the venue will not be honoured.
The offer applies to bookings made in advance and does not apply to guests altering a visit after a booking is made.
All stays are subject to the venue’s availability for the offer. This availability will fluctuate throughout the year. Some venues operate a strict room allocation policy for promotional bookings, your preferred date at a particular venue may not be available.
This offer does not apply to reservations that include a public or bank holiday in the UK and Ireland, such as Easter, Christmas and New Year periods. Days preceding and proceeding a public or bank holiday may be limited. Availability may be limited during other key seasonal and celebratory periods e.g. Valentine’s Day, Mother’s Day, Father's Day and school holidays.
Meals and beverages are not included in the offer. Any payment for meals and beverages will need to be settled with the venue at the time of purchase or when checking out of the venue.
A charge will apply (payable by you) for room upgrades/special facilities (sea/lake view/four poster beds) or any other such supplements e.g. pet supplements.
Any additional nights’ accommodation or room upgrades are chargeable and are to be paid by you at the time of booking. Bookings are made on a non-transferable basis; rooms are pre-paid for and reserved prior to arrival in accordance with the original booking.
All information published within the My Rewards Night Away offer including but not limited to venue listings, venue facilities, pricing for additional nights, upgrades and meals is correct at the time of this offer going live. Information and pricing is at the venue’s discretion and is subject to change without notice.
The images shown are for illustration purposes only and may not be an exact representation of the venue or service.
Any changes will be treated as a cancellation. If booking more than one night’s accommodation, you will be charged up to 100% of the price for each additional night.
If you cancel your booking, your Unique Booking Code will become void and no monies will be refunded. Any payments made for room upgrades, or meals for the length of your stay will not be refunded.
No cash alternatives will be offered.
Cost of travel to the venue and the cost of any travel or holiday insurance associated with the use of the offer is excluded and is entirely at the expense of each individual. Spending money is not included within the offer.
A maximum of one Unique Booking Code can be used per single booking. Separate bookings, which are believed to be part of the same party, may not combine their Unique Booking Codes to create a consecutive night stay.
Each venue has confirmed its willingness to participate in this promotion. The Promoter or any associated partner cannot be held responsible for any venue subsequently declining acceptance of a booking using the offer.
The terms and conditions of each venue apply to your booking.
Each featured and participating venue holds the right to enforce rules and guidelines to comply with public health best practices during the COVID-19 outbreak and aftermath. This can include but is not limited to reduced guest allowances and crowd management, stricter cleaning practices and rotas and social distancing rules. As a result, we respectfully ask you to acknowledge there may be some service restrictions alongside your booking. Further information regarding venue restrictions and/ or enforced rules will be provided on request when contacting the venue. We recommend you enquire about reduced service(s) prior to your visit to avoid any disappointment.
The Promoter and any associated partner shall not be liable for any failure or breach by individual venues and accept no responsibility for any loss suffered by any participant of the promotion.
The Promoter or any associated partner accepts no liability for loss caused, damage to property or personal injury whilst on the premises of individual venues, whether caused by the acts or omission of any third party.
No liability can be accepted for personal loss, damage to property or injury at featured venues. Venues provide their own public liability insurance. Individuals may take out their own private insurance.
This promotion cannot be used in conjunction with any other promotions or discount schemes or cards generated by either the participating venues or My Rewards.
My Rewards or any associated partner reserve the right to alter, amend or withdraw this offer without prior written notice at their absolute discretion.

Afternoon Tea

This offer entitles two adults to an Afternoon Tea for Two, at a participating venue, free of charge with no obligation to purchase further meals or beverages. Please note that a service charge may be applied, this is at the discretion of the customer and will need to be paid by them, directly to the venue.
The offer is based on two adults, any upgrades are chargeable and are to be paid for at the time of booking. Should your requirements differ from this standard offering, please notify our My Rewards Reservations Department at the time of booking.
It is the customer’s responsibility to inform the venue directly of any dietary requirements and/or food allergies prior to arrival. Customers are strongly advised to confirm their dietary requirements directly with the venue no later than 24 hours prior to their reservation.
Children may not solely utilise the offer. Children are subject to the venue’s child rates and terms & conditions.
This offer can only be redeemed by the eligible customer this gift was issued to and cannot be transferred, gifted or sold.
Bookings can only be made at the venues listed on the My Rewards Afternoon Tea website and can only be made between 1 - 28 days in advance of the preferred booking date. Same day bookings and bookings made further than 28 days in advance cannot be accepted.
Please refer to your accompanying correspondence for the date your Afternoon Tea for Two needs to be booked and taken by.
Bookings can only be made via the dedicated My Rewards Reservations Department on 01565 831 816 any booking or enquiries made directly with the venue will not be honoured.
The offer applies to bookings made in advance and does not apply to guests altering a visit after a booking is made.
All bookings are subject to the venue’s availability for the offer. This availability will fluctuate throughout the year. Some venues operate a strict allocation policy for promotional bookings, your preferred date at a particular venue may not be available.
This offer does not apply to reservations that include a public or bank holiday in the UK and Ireland, such as Easter, Christmas and New Year periods. Days preceding and proceeding a public or bank holiday may be limited.
Availability may be limited during other key seasonal and celebratory periods e.g. Valentine’s Day, Mother’s Day, Father's Day and school holidays.
Any additional guests, food or drinks and/or upgrades over and above the Afternoon Tea for Two such as Champagne, alcoholic beverages or discretionary service charge will need to be paid (payable by you) directly to the venue at the time of booking. Bookings are made on a non-transferable basis; the Afternoon Tea is pre-paid for and reserved prior to arrival in accordance with the original booking.
All information published within the My Rewards Afternoon Tea offer including but not limited to venue listings, venue facilities, pricing, upgrades and additional guests is correct at the time of this offer going live. Information and pricing is at the venue’s discretion and is subject to change without notice.
The images shown are for illustration purposes only and may not be an exact representation of the venue or service.
Any changes will be treated as a cancellation. If you have booked any upgrades over and above the Afternoon Tea for Two, you will be charged up to 100% of the price.
If you cancel your booking your Unique Booking Code will become void and no monies will be refunded. Any payments made for upgrades, or additional guests will not be refunded.
No cash alternatives will be offered.
Cost of travel to the venue and the cost of any travel or insurance associated with the use of the offer, is excluded and is entirely at the expense of each individual. Spending money is not included within the offer.
A maximum of one Unique Booking Code can be used per single booking. Separate bookings, which are believed to be part of the same party, may not combine their Unique Booking Codes.
Each venue has confirmed its willingness to participate in this promotion. The Promoter or any associated partner cannot be held responsible for any venue subsequently declining acceptance of a booking using the offer.
The terms and conditions of each venue apply to your booking.
Each featured and participating venue holds the right to enforce rules and guidelines to comply with public health best practices during the COVID-19 outbreak and aftermath. This can include but is not limited to reduced guest allowances and crowd management, stricter cleaning practices and rotas and social distancing rules. As a result, we respectfully ask you to acknowledge there may be some service restrictions alongside your booking. Further information regarding venue restrictions and/ or enforced rules will be provided on request when contacting the venue. We recommend you enquire about reduced service(s) prior to your visit to avoid any disappointment.
The Promoter and any associated partner shall not be liable for any failure or breach by individual venues and accept no responsibility for any loss suffered by any participant of the promotion.
The Promoter or any associated partner accepts no liability for loss caused, damage to property or personal injury whilst on the premises of individual venues, whether caused by the acts or omission of any third party.
No liability can be accepted for personal loss, damage to property or injury at featured venues. Venues provide their own public liability insurance. Individuals may take out their own private insurance.
This promotion cannot be used in conjunction with any other promotions or discount schemes or cards generated by either the participating venues or My Rewards
My Rewards or any associated partner reserve the right to alter, amend or withdraw this offer without prior written notice at their absolute discretion.
In the event of any queries, please contact the My Rewards Reservations Department on 01565 831 816 during office hours:
Monday - Friday from 9.00 am - 5.00 pm (excluding public and bank holidays).

Spa Experience for 1

This offer entitles one adult to a Wellbeing Experience for One at a participating venue, free of charge with no obligation to purchase additional guests, products, treatments, experiences, food or drinks. Please note that a service charge may be applied, this is at the discretion of the customer and will need to be paid by them, directly to the venue.
The offer is based on one adult, any upgrades are chargeable and are to be paid for at the time of booking. Should your requirements differ from this standard offering, please notify our My Rewards Reservations Department at the time of booking.
It is the customer’s responsibility to inform the venue directly of any dietary requirements, allergies or relevant medical conditions prior to arrival. Customers are strongly advised to confirm their requirements directly with the venue no later than 24 hours prior to their reservation.
Children may not solely utilise the offer. Children are subject to the venue’s child rates and terms and conditions. Age restrictions may apply for some treatments/experiences.
This offer can only be redeemed by the eligible customer this gift was issued to and cannot be transferred, gifted or sold.
The duration and content of the experience(s) vary and is dependent on the individual venue.
Some treatments may require a patch test prior to your appointment, please enquire at the time of booking.
Bookings can only be made at the venues listed on the Wellbeing Experience for One website and can only be made between 1 - 28 days in advance of the preferred booking date. Same day bookings and bookings made further than 28 days in advance cannot be accepted.
Please refer to your accompanying correspondence for the date your Wellbeing Experience for One needs to be booked and taken by.
Bookings can only be made via the dedicated My Rewards Reservations Department on 01565 831 816 any booking or enquiries made directly with the venue will not be honoured.
The offer applies to bookings made in advance and does not apply to guests altering a visit after a booking is made.
All bookings are subject to the venue’s availability for the offer. This availability will fluctuate throughout the year. Some venues operate a strict allocation policy for promotional bookings, your preferred date at a particular venue may not be available.
This offer does not apply to reservations that include a public or bank holiday in the UK and Ireland, such as Easter, Christmas and New Year periods. Days preceding and proceeding a public or bank holiday may be limited. Availability may be limited during other key seasonal and celebratory periods e.g. Valentine’s Day, Mother’s Day, Father's Day and school holidays.
Any additional guests, products, treatments, experiences, food or drinks and/or upgrades over and above the Wellbeing Experience for One such as Champagne or alcoholic beverages will need to be paid (payable by you) directly to the venue at the time of booking. Bookings are made on a non-transferable basis; the Wellbeing Experience for One is pre-paid for and reserved prior to arrival in accordance with the original booking.
All information published within the Wellbeing Experience for One offer including but not limited to venue listings, venue facilities, pricing for additional guests, products, treatments, experiences, food or drinks is correct at the time of this offer going live. Information and pricing is at the venue’s discretion and is subject to change without notice.
The images shown are for illustration purposes only and may not be an exact representation of the venue or service.
Any changes will be treated as a cancellation. If booking additional guests, products, treatments, experiences, food or drinks, you will be charged up to 100% of the price for each additional guest, product, treatment, experiences, food or drinks.
If you cancel your booking, your Unique Booking Code will become void and no monies will be refunded. Any payments made for additional guests, products, treatments, experiences, food or drinks will not be refunded.
No cash alternatives will be offered.
Cost of travel to the venue and the cost of any travel or insurance associated with the use of the offer, is excluded and is entirely at the expense of each individual. Spending money is not included within the offer.
A maximum of one Unique Booking Code can be used per single booking. Separate bookings, which are believed to be part of the same party, may not combine their Unique Booking Codes to create consecutive treatments/experiences.
Each venue has confirmed its willingness to participate in this promotion. The Promoter or any associated partner cannot be held responsible for any venue subsequently declining acceptance of a booking using the offer.
The terms and conditions of each venue apply to your booking.
Each featured and participating venue holds the right to enforce rules and guidelines to comply with public health best practices during the COVID-19 outbreak and aftermath. This can include but is not limited to reduced guest allowances and crowd management, stricter cleaning practices and rotas and social distancing rules. As a result, we respectfully ask you to acknowledge that there may be some service restrictions alongside your booking. Further information regarding venue restrictions and/or enforced rules will be provided on request when contacting the venue. We recommend you enquire about reduced service(s) prior to your visit to avoid any disappointment.
The Promoter and any associated partner do not guarantee the quality of the services offered by your chosen venue and cannot be held responsible for any resulting disagreements.
The Promoter and any associated partner shall not be liable for any failure or breach by individual venues and accept no responsibility for any loss suffered by any participant of the promotion.
The Promoter or any associated partner accepts no liability for loss caused, damage to property or personal injury whilst on the premises of individual venues, whether caused by the acts or omission of any third party.
No liability can be accepted for personal loss, damage to property or injury at featured venues. Venues/therapists provide their own public liability insurance. Individuals may take out their own private insurance.
This promotion cannot be used in conjunction with any other promotions, discount schemes or cards generated by either the participating venues or My Rewards.
My Rewards or any associated partner reserve the right to alter, amend or withdraw this offer without prior written notice at their absolute discretion.
In the event of any queries, please contact the My Rewards Reservations Department on 01565 831 816 during office hours:
Monday - Friday from 9.00 am - 5.00 pm (excluding public and bank holidays).